Cisco Certified Technicians have the skills to diagnose, restore, repair, and replace critical Cisco networking and system devices at customer sites. Technicians work closely with the Cisco Technical Assistance Center (TAC) to quickly and efficiently resolve support incidents.
Cisco authorised training is available online and can be completed in multiple short sessions, enabling technicians to stay productive in the field. Cisco Certified Technician (CCT) certification is available in multiple technology tracks, providing an opportunity for Cisco support technicians to expand their area of expertise.
Certification as a Cisco Certified Technician shows that you have the skills to successfully perform onsite support and maintenance of Cisco networking and system devices and work effectively with the Cisco Technical Assistance Center.
The Cisco authorized training for support technicians is presented online in short modules that deliver the right amount of information, without requiring extensive time out of the field. The course teaches support engineers the proper maintenance and troubleshooting procedures, as developed and used by the Cisco Global Technical Assistance Center, including the following skills:
- Diagnostic fundamentals
- Proper techniques for repair, replacement, hot-swap, and restoration of devices to factory settings
- Opening support cases with Cisco
Diagnostic fundamentals Proper techniques for repair, replacement, hot-swap, and restoration of devices to factory settings Opening support cases with Cisco
Give yourself the best possible chance of passing your certification exam by purchasing Cisco authorized certification training.
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